Refund Policy

Conditions for return of amounts paid at Designer Prime.

Last updated: June 15, 2026

This Refund Policy regulates the conditions for returning amounts paid for subscribing to the platform. Designer Prime, operated by Fx Prime LTDA (CNPJ: 61.757.103/0001-95), in accordance with the Consumer Protection Code (Law nº 8.078/1990).

1. Right to Repentance (7 days)

In accordance with art. 49 of the Consumer Protection Code, o usuário que contratar a assinatura pela internet tem direito de desistir do contrato no prazo de 7 (seven) calendar days, contados a partir da data da contratação (confirmação do pagamento), sem necessidade de justificativa.

If the right to repentance is exercised within the legal period, the user will be entitled to full refund of the amount paid.

2. How to Request a Refund

The refund request must be made through our official refund page:

1. Access multiprime.designerprime.com.br/reembolso;
2. Inform the requested data: full name, email registered at purchase and date of contracting;
3. The request must be made within 7 (seven) calendar days from contracting.

If you have any questions during the process, contact support by email contato@designerprime.com.br or WhatsApp +55 11 91379-1777.

3. Processing Deadline

After receipt and validation of the request:

• Refund is requested by the Company from the payment platform (Guru / gateway) at up to 5 (five) business days;
• Refund is made by same means of payment used when contracting:
  • PIX: normally within 5 (five) business days after approval;
  • Boleto: upon sending the holder's bank details, within 10 (ten) business days;
  • Credit card: the refund may appear within 1 (one) or 2 (two) following invoices, depending on the card operator.

4. Cancellation After the 7-Day Deadline

After 7 (seven) calendar days of contracting, the user may cancel the signature at any time, however will not be entitled to a proportional refund of the remaining period. In this case:

• Access is maintained until the end of the period already paid for;
• Automatic renewal is deactivated and there will be no new charges;
• At the end of the paid period, access is automatically suspended.

5. Exceptional Situations

At its sole discretion, the Company may analyze requests outside the legal deadline in cases of:

• Double or undue charges;
• Serious and persistent technical failures that have prevented the use of the Platform;
• Other justified cases, subject to individual analysis.

To report, write to contato@designerprime.com.br describing the occurrence in detail.

6. Refund not applicable

• Requests after the period of 7 (seven) calendar days of contracting (except the exceptional situations in section 5);
• Accounts suspended or closed due to violation of Terms of Use;
• Dissatisfaction with the quantity or variety of resources, as the items included in each plan are presented before contracting.

7. Applicable Legislation

This Policy is governed by Brazilian legislation, in particular the Consumer Protection Code (Law No. 8,078/1990) and the Civil Code (Law No. 10,406/2002). Any controversies follow the provisions of Terms of Use, with jurisdiction in the District of Santa Bárbara D'Oeste — SP.

8. Contact

To request a refund, go to multiprime.designerprime.com.br/reembolso. For questions, contact support: contato@designerprime.com.br  |  WhatsApp: +55 11 91379-1777.